Tag Archive for 'staff reply'

Quick thoughts for 2008-01-28 (via Twitter)

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9 months, 4 weeks ago
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  • I hate it when first line support staff reply with an assumption that I’m an idiot, without reading the previous evidence I’ve sent in. #
  • By all means assume I’m an idiot, I may well be, but only after you’ve actually read what I’ve sent you. #

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